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Volunteer Services

Mission

Volunteer Services matches the skills, talents, and interests of individuals 15 year of age and older with various needs at Lenoir Memorial Hospital. All volunteers serve as Auxiliary members whose goal is to support Lenoir Memorial Hospital and its mission, respond to the needs of patients and their families, enhance the community’s understanding of healthcare through educational programs and outreach activities, and to maintain on going sources of revenue to meet present and future hospital needs.

Staffing

There are 200 active adults volunteers. Over 50 Junior Volunteers serve during the summer months and during winter break from school. The paid staff includes a full time director, a full time gift shop manager, a part time administrative assistant, and a part time pastoral care coordinator.

Facilities

Each staff person has an office located on the main level of the hospital. The Volunteer Services office is located in the discharge hallway next to the Volunteer Service Desk.  Volunteers perform their duties in many areas throughout the hospital. They are integrated into departments and also have their own areas. The Volunteer Service Desk and Gift Shop are central locations for the majority of the volunteers.

Customer Population

Volunteers serve customers of all ages from infancy through adulthood.

The Care Provided

It is easiest to think of the Auxiliary as two-pronged program – volunteer service in the hospital and fund raising activities to benefit the hospital.  The majority of the care is non-clinical with a limited number of patient care volunteers.

Major Services:

  • Service Desk volunteers discharge patients, deliver mail and flowers, serve coffee to waiting areas, run errands, provide clerical help, and relieve the Information Desk staff.
  • Cheer Corner volunteers staff the hospital gift shop.
  • Cheer Cart volunteers push a cart loaded with goodies, gifts, and magazines onto the floors daily.
  • Pastoral Care Services provide a minister on-call 24 hours each day. Volunteer PC Representatives greet new patient each day and give them information on Pastoral Care Services.
  • Patient Representatives visit designated areas and inquire about quality of care and help with requests. Complaints are referred to Employee Patient Representative.
  • Clerical assistance is provided to various departments in the form of filing, answering phones, and data entry.
  • Volunteers greet and staff the Surgery and Day Surgery Waiting areas.
  • A volunteer clown troupe visits patients one day a month.
  • In addition, volunteers make holiday stockings for each baby born in December, fill and deliver Christmas stockings to Pediatrics patients, make turbans and pillows for breast cancer survivors, and make sock monkeys and small stuffed animals for surgery and ED pediatric patients.

Fundraising:

  • The Lights of Love Project has last generated over half a million dollars in the past 22 years for oncology services.
  • Bake sales, jewelry sales, uniform sales, along with proceeds from the vending machines, Cheer Cart and Gift Shop have generated funds for nursing scholarships, exercise equipment for Cardiac Rehab, play equipment for the ED, $50,00 for the walking track, $45,000 for the Pastoral Care program, and much more.