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Commercial Claims Analysts

Blue Cross Claims Analysts


Lenoir Memorial Hospital will submit a claim to your insurance company provided you supply all the required information, and that benefits are assigned to Lenoir Memorial Hospital. You are responsible for any portion of charges not covered by your insurance and payment is expected at or prior to the time of service. If you have not paid at the time of service, all amounts billed to you are payable upon receipt of the statement. Delayed insurance payments do not relieve patients of their obligation to pay the balance when due.

HMO, POS, or PPO insurance

Patients with HMO, POS, or PPO coverage are responsible for paying any co-payment, deductibles, co-insurances, or fees for non-covered services at the time the services are rendered.  Full payment of co-pays is requested before services are rendered. To help you get the most from your health plan, Lenoir Memorial Hospital encourages you to familiarize yourself with your insurance plan’s requirements prior to seeking care. Since your employers negotiate their own contracts with insurance companies, plans can differ significantly.  Each patient has a responsibility to know and understand his or her individual benefit package. A common example is $150.00 co-pay that a number of Lenoir Memorial Hospital contracted payers have for emergency room visits. Your plan may be higher or lower than our example.

If you have any questions regarding insurance payment or denial, please contact one of our Commercial Claims Analysts.  If you have any questions regarding insurance for a Blue Cross Blue Shield plan please contact a Blue Cross Claims Analysts.


2016 Open Enrollment

Open enrollment for Affordable Care Act coverage begins November 1, 2015, and ends January 31, 2016.  If you don't enroll in a 2016 plan by January 31, 2016, you cannot enroll in a health insurance plan for 2016 unless you qualify for a Special Enrollment Period. If you don't have coverage in 2016, you may have to pay a fee.  The fee is higher in 2016 than it was in 2015.  For questions related to Affordable Care Act insurance coverage, to enroll or for assistance with documentation, contact Terrence Body, case manager, at 252-522-7977, or Kinston Community Health Center at 252-522-9800.


HealthLink - Fall 2015

Check out the latest edition of the Lenoir HealthLink! Download the PDF...


HealthLink - Winter 2015

Check out the latest edition of Lenoir HealthLink! Download the pdf


Lenoir Memorial Board votes to pursue strategic partnership with Novant Health

After a yearlong selection process for a strategic partner, the Lenoir Memorial Board of Directors has unanimously voted to pursue a partnership through a management agreement with Novant Health, hospital officials announced today.  The decision follows a thorough search and exploration process led by the board to select a partner who would best position Lenoir Memorial for the future of healthcare and create a stronger health system for the Kinston community.  "For more than a century, Kinston has had a community hospital and the chapter we're beginning today will preserve that legacy of local healthcare for future generations," said Gary Black, president and CEO of Lenoir Memorial.  "Through an affiliation with Novant Health, we will further enhance the services we provide, ensuring that high-quality care remains close to home."  The Lenoir Memorial Board now enters discussions with Novant Health to structure the terms of the partnership, leading to the signing of the management agreement, which the board hopes to finalize this spring.


Affordable Care Act and Healthcare Marketplace

Lenoir Memorial plays a vital role in educating uninsured patients about their coverage options and helping them navigate the Marketplace.  There are several ways to apply for health coverage.  You can apply online using a laptop or desktop computer.  (You may not be able to complete the application using a smartphone or tablet.)  You can also fill out a paper application, apply over the telephone or apply in person at certain sites.  Find out more about the different ways to apply here.  Certified Application Counselors (CAC) are available within Lenoir Memorial to educate consumers and aid them in completing an application for coverage.   If you have questions or wish to set up an appointment, you may contact Terrence Body, social worker at 252-522-7977, a patient accounts counselor at 252-522-7000 or call 800-318-8596 at any time of day, seven days a week.  Or visit


Healthy Starts to the Day: Good Habits for a Great Day!

We have all heard the expression that "the early bird gets the worm".  When you start your morning off with good habits, you are setting yourself up for success all day long!  Join Graham as he discusses smart and efficient ways to begin your day, and different ideas of how they could fit into your daily routine.  Silver and Fit members are invited to stay after the free presentation for a Silver and Fit social in the Wellness Center.


New Support Group - Life After Stroke

Stroke survivors and caregivers, please bring your own experiences to a discussion with other survivors on life after stroke, transitioning from hospital to home, and re-entering the community.  It's free.  If you have had a stroke, or are a caregiver or a loved one who is struggling with stroke issues, and would like to come for encouragement, join us.  This new quarterly support group will be led by Lenoir Memorial Hospital Stroke Coordinator Dawn Becker, RN, who may be reached for more information at 252-522-7575. 


Free Mammogram Screening - for high risk women

Advanced registration is required to participate in this screening.  Those interested in participating should call 252-522-7014 between 8 a.m. and 4 p.m. Monday - Thursday to schedule their appointment time. Women that qualify receive a free screening mammogram and education about breast self-exam.  To qualify, you must be a woman between the ages of 40-65, have no insurance to cover mammograms, and never have had a mammogram.


Get Your Rear In Gear - November 5

This free colorectal screening clinic is for men & women age 40 and up who have never been screened for or had colorectal cancer.  The clinic will be led by members of the WellAare team and the Lenoir Memorial Gastro staff.  This screening is funded in part by a grant from Get Your Rear in Gear - Kinston and the Lenoir Memorial Foundation.  Call 522-7014 to complete required registration.


Quit for Life Tobacco Cessation Program

Class sizes are limited and classes start promptly at the appointed time. Each class is one hour long. Class are available at 8:30 - 9:30 or 3:30 - 4:30 on days listed below.  Registration must be done by calling 252-522-7014. Dates for 2015 are as follows:

January 8

February 5

March 5

April 2

May 7

June 4

July 9

August 6

September 3

October 1

November 5

December 3