Financial Assistance Summary
Patient Account Liaisons
Para asistencia en espanol
Lenoir Memorial Hospital, Inc. offers Financial Assistance to patients that do not have the ability to pay part or all of their hospital bills and qualify for help under our Financial Assistance Policy. Patients will be told about financial assistance while talking to a financial counselor or in writing during the billing and collections process. The Financial Assistance Policy Summary is available in both English and Spanish at all main patient entrances and registration areas of the Hospital, and copies of the Financial Assistance Policy and Application may be downloaded free of charge from Lenoir's website at www.lenoirmemorial.org. Printed copies are available, upon request, by contacting Patient Financial Services Department, Cashier's Office at 100 Airport Road, Kinston, NC 28501 or by calling the Patient Account Liaison at 252-522-7689 and requesting a copy be mailed.
Assistance in completing the application is available through the Patient Financial Services Patient Account Liaison located at the Hospital (252-522-7689). The Application Period is the period during which Lenoir will accept and process an application and begins on the date of hospital service and continues for 240 days (8 months) after patients are provided their first post-discharge billing statement for their hospital care.
Financial Assistance is calculated on a sliding scale based on the most recently published Federal Poverty Guidelines published in the Federal Register each year, and the number of people in the household sharing the same income. Lenoir's sliding scale discounts are for patients whose household income falls below 250% of the federal poverty guidelines. Household assets are also considered. Patients are requested to complete a brief application and provide evidence of income (W-2, tax returns, etc). Patients that are eligible for financial assistance may not be charged more than the amount generally billed for emergency or other medically necessary care.
Patients that do not qualify for Financial Assistance at 100% of billed charges may be considered for Medical Indigence. Medical Indigence is determined when patients' medical expenses for one year exceed 20% of their family's total income before taxes, and total household assets are not sufficient to cover the expense without the use of assets critical to living or earning a living (home, car, savings designated specifically for retirement, 401k).
Financial Assistance qualification may also be determined based on patients' eligibility for subsidized public housing. Patients residing in public housing have been qualified by HUD (Department of Housing and Urban Development) and may therefore, also qualify for Lenoir Memorial Hospital's Financial Assistance Program. Patients that qualify for Medicaid based on North Carolina Department of Social Services criteria may also be eligible for financial assistance for non-covered services. Patients' eligibility may also be determined based on information that is publicly available or provided by patients, including credit bureau information.
Lenoir Memorial Hospital's Financial Assistance Policy does not apply to any services provided by the following hospital-based providers that may deliver emergency or other medically necessary care in the hospital facility: American Anesthesiology, Lenoir County Ambulance Billing Service, Kinston Physician Group, PLLC (Emergency Room Physicians), Kinston Pathology Associates, Eastern Radiologists, Inc., Vidant Medical Group (Hospitalist Services), Down East Medical Supply. This policy does apply to all services provided at Lenoir Memorial Hospital by the hospital-owned providers, Lenoir Physician's Network, LLC (Lenoir Orthopedics, Lenoir Surgical, Lenoir Urology, Lenoir Neurology, and Lenoir Pulmonary and Sleep Medicine).
Questions About Humana?
It has come to our attention that you may have recently received communication from Humana regarding UNC Lenoir Health Care's out-of-network status with its Medicare Advantage PPO plans. We are concerned that information provided in that letter may have led to unnecessary anxiety or confusion for some members of our community. Therefore, we are writing to you in an effort to clarify what out-of-network status with these plans means for participants.
First and foremost, it is important to note that all patients with Humana Medicare Advantage PPO plans may continue to be seen at UNC Lenoir Health Care. For many individuals, including those who have coverage through the North Carolina State Health Plan, no change should be apparent; your deductibles and copayments will not change, and benefits for in-network and out-of-network services are the same.
Participants in other versions of Humana's Medicare Advantage PPO plans may see increases in some copayments or deductibles, depending on the plan in which you are enrolled and the services you receive. As noted on Humana's website, "With a HumanaChoice (PPO) plan, you enjoy freedom to choose any doctor or hospital - but you pay less for services received from in network providers."
The following links may be helpful for those seeking to clarify the benefits offered by their plans:
- NC State Health Plan: https://shp.nctreasurer.com/Medical%20Benefits/humana-sob-enhanced.pdf or https://shp.nctreasurer.com/Annual%20Enrollment/SHPNC%20AE%20_16_2016%20Plan%20Charts_Medicare%20Retirees_15_PRT.PDF
- HumanaChoice PPO, Plan number R5826-063: https://www.humana-medicare.com/BenefitSummary/2017PDFs/R5826063000SB17.pdf
- HumanaChoice PPO, Plan number R5826-079: https://www.humana-medicare.com/BenefitSummary/2017PDFs/R5826079000SB17.pdf
Should you have further questions regarding your coverage, we would be happy to assist you. Please call us at 252-522-7857 or 252-522-7676 Monday - Friday from 9:00 a.m. - 5:00 p.m. Click on read more for Frequently Asked Questions.
We apologize for any concerns that information you have received from Humana may have caused. UNC Lenoir has been in continuous contact with Humana regarding our network status. Our relationship with our patients and community is our highest priority, and we look forward to continuing to be of service to you and your family.
New Year = New You! at the Minges Wellness Center
Special 2017 Minges Wellness Center Offer - New individuals who wish to join on Tuesday, January 10 between 8 am and 8 pm will NOT have to pay the $10 enrollment fee. Membership is only $20 a month and no contract - ever. Call 252-522-7014 for more information.LEARN MORE
HealthLink - Fall 2016
Check out the latest edition of the Lenoir HealthLink! Download the PDF...LEARN MORE
UNC Lenoir receives bronze
UNC Lenoir Health Care is proud to be participating in the American Heart Association Get With The Guidelines Stroke program. Participation ensures that our patients are receiving the most up-to-date evidence-based treatment to improve care and outcomes. Get With The Guidelines Stroke program is an in-hospital program for improving stroke care by promoting consistent adherence to the latest scientific treatment guidelines. Since its initiation in 2003, 1,656 hospitals have entered more than two million patient records into the Get With The Guidelines-Stroke database. Numerous published studies demonstrate the program's success in achieving measurable patient outcome improvements. Hospitals receiving the Get With The Guidelines Bronze Performance Award have demonstrated a commitment to treating stroke patients with 85 percent or higher compliance to core standard levels of care as outlined by the American Heart/ American Stroke Association for 90 consecutive days. "The Get With The Guidelines Stroke program has been a valuable tool for us to use to improve our stroke care. We are proud to be a part of the American Heart Association's efforts to improve stroke treatment. Being honored for excellent patient care is the best recognition a hospital can receive," said Dawn Becker, RN stroke program coordinator. Hospitals also benefit from involvement with access to the most up-to-date research and scientific publications, professional education opportunities, clinical tools, patient education resources, staff support, performance feedback and national recognition for hospital team achievement.LEARN MORE
Be Informed About Mental Health Crisis Resources in Lenoir County
Mental Health Crisis:
24/7 Crisis Services for Lenoir County are available by calling Eastpointe Access Center at 1-800-913-6109 or for TTY-888-819-5112. Customer Service Specialists will assist you in finding a crisis provider.
Mobile Crisis Teams are available 24 hours a day. Professional counselors will speak with you and your family during a visit. They have an average response time of 2 hours. This service is provided by Easter Seals - UCP 800-913-6109.
The crisis center in Lenoir County is provided by, PORT Human Services, located at 2901 N. Heritage Street in Kinston. 252-233-2383. Appointments are not needed for crisis assessment and referral services, Monday - Friday 8 a.m. to 5 p.m.
To be connected to a skilled, trained counselor at a crisis center in your area 24/7 call the National Suicide Prevention Lifeline at 1-800-273-TALK (8255)
The 24/7 National Suicide Prevention Lifeline Network for Lenoir County is provided by REAL Crisis Intervention by calling 252-758-4357 for free couseling and extensive referral services.
Call 911 if there is a medical or life threatening emergency.LEARN MORE
2017 Colorectal Cancer Screening Dates
This free clinic is for men & women age 40 and up who have never been screened for or had colorectal cancer. The clinic will be led by members of the WellAware team and the UNC Lenoir Gastro staff. Screening sponsored by the Lenoir Foundation. Call 252-522-7014 to complete required registration.LEARN MORE
Overcoming Fitness Fears
Have you always wanted to get in shape but were afraid to try? There are countless excuses for failing to exercise or eat right. However, one of the biggest obstacles is not knowing where to start and being scared to take that first step. Join Brittney for this informative talk.LEARN MORE
Life After Stroke Support Group
Stroke survivors and caregivers, please bring your own experiences to a discussion with other survivors on life after stroke, transition from hospital to home, and re-entering the communtiy. It's FREE. If you have had a stroke, or are a caregiver of a loved one who is struggling with stroke issues and would like to come for encouragement, join us. The quarterly support group is led by UNC Lenoir Health Care Stroke Coordinator, Dawn Becker, RN, who may be reached for more information at 252-522-7575.LEARN MORE
Avoiding Holiday Hang-ups
This program is for people with diabetes and pre-diabetes. Sandra will offer meal planning tips, exercise suggestions, and ideas on how you might deal with sickness and/or avoid sickness during the holidays. All advice is designed to help you have an enjoyable Thanksgiving and Christmas. For more information contact Sandra Midyette, RN, CDE, at 252-522-7616.LEARN MORE
2016 Colorectal Cancer Screening Dates
This free clinic is for men & women age 40 and up who have never been screened for or had colorectal cancer. The clinic will be led by members of the WellAware team and the UNC Lenoir Gastro staff. Screening sponsored by the Lenoir Foundation. Call 252-522-7014 to complete the required registration.LEARN MORE