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Excellence Awards

Meet our PSEA winner of the year.

The PSEA (President’s Service Excellence Award) program was design to recognized employees who not only perform exemplary in their work areas but also extend outstanding/images/uploads/Rhonda_Taylor_billboard.jpg customer service to patients, co-workers and visitors. To qualify as PSEA winner of the year, the honoree must have been chosen as PSEA of the Quarter. Then from the four quarterly winners, in February one is announced as PSEA of the Year. In 2010, the four quarterly finalists were: Delores Cotton, Debra Buck, Jo Ann Grubbs,  and Rhonda Taylor. Taylor was selected as PSEA for 2010. As President’s Service Excellence Award winner of the year, she is entitled to a free vacation anywhere in the United States.

Rhonda Taylor started as pediatric nurse on March 28, 1981 and progressed to several roles, including interim nurse manager for PCU and subsequently to administrative supervisor before accepting the position as case manager.  Rhonda is a very dedicated and professional case manager and nurse and worthy of the honor of President’s Service Excellence! She is a can-do team player, meeting the needs of a diverse population on the Progressive Care Unit (PCU) as well as other areas, if needed. She works daily to provide efficient and effective outcomes for discharge planning and case management responsibilities. She is very detailed and precise in her clinical documentation to ensure that every fact is written. For her awesome documentation techniques, she is the designee for the departmental minutes and staff education sessions. She is knowledgeable in all aspects of Resource Management and collaborates well with physicians and other healthcare members to ensure her patients are receiving optimal community services.

Rhonda is described by nursing staff as: Friendly, courteous, dedicated, a partner in care, a strong organizational leader and problem solver, and able to communicate professionally, concisely, and effectively with internal and external customers to solve patient outcome care needs. She willingly shares her knowledge with those around her. She utilizes all known sources for patient outcomes and utilization of available community services. Her advocacy for patient rights shows that she cares for each and every patient that is assigned to her and ensures that everyone in their family are aware of patient strengths and support available. This is remarkable, but not unusual for Rhonda. In her service at Lenoir Memorial, Rhonda is always a nurse.  In addition, she has served on the Documentation Committee, a vital member of the Emergency Preparedness and is a member of N.C. Nurses Association. 

Rhonda and Dennis have four children, Josh, Matt, Laney and Megan. She dearly loves her grandbabies, Olivia, Logan and Kale. They also have a dog named Chloe. Rhonda enjoys scrapbooking, reading, and gardening. She is a member of Rivermont Baptist Church where she teaches the adult Sunday School women’s class. She is also active with the Girl Scouts.



Questions About Humana?

Dear Participant,

It has come to our attention that you may have recently received communication from Humana regarding UNC Lenoir Health Care's out-of-network status with its Medicare Advantage PPO plans.  We are concerned that information provided in that letter may have led to unnecessary anxiety or confusion for some members of our community.  Therefore, we are writing to you in an effort to clarify what out-of-network status with these plans means for participants.


First and foremost, it is important to note that all patients with Humana Medicare Advantage PPO plans may continue to be seen at UNC Lenoir Health Care. For many individuals, including those who have coverage through the North Carolina State Health Plan, no change should be apparent; your deductibles and copayments will not change, and benefits for in-network and out-of-network services are the same.


Participants in other versions of Humana's Medicare Advantage PPO plans may see increases in some copayments or deductibles, depending on the plan in which you are enrolled and the services you receive. As noted on Humana's website, "With a HumanaChoice (PPO) plan, you enjoy freedom to choose any doctor or hospital - but you pay less for services received from in network providers."


The following links may be helpful for those seeking to clarify the benefits offered by their plans:

Should you have further questions regarding your coverage, we would be happy to assist you.  Please call us at 252-522-7857 or 252-522-7676 Monday - Friday from 9:00 a.m. - 5:00 p.m.  Click on read more for Frequently Asked Questions.

We apologize for any concerns that information you have received from Humana may have caused. UNC Lenoir has been in continuous contact with Humana regarding our network status.  Our relationship with our patients and community is our highest priority, and we look forward to continuing to be of service to you and your family.



UNC Lenoir receives bronze

UNC Lenoir Health Care is proud to be participating in the American Heart Association Get With The Guidelines Stroke program.  Participation ensures that our patients are receiving the most up-to-date evidence-based treatment to improve care and outcomes.  Get With The Guidelines Stroke program is an in-hospital program for improving stroke care by promoting consistent adherence to the latest scientific treatment guidelines.  Since its initiation in 2003, 1,656 hospitals have entered more than two million patient records into the Get With The Guidelines-Stroke database.  Numerous published studies demonstrate the program's success in achieving measurable patient outcome improvements. Hospitals receiving the Get With The Guidelines Bronze Performance Award have demonstrated a commitment to treating stroke patients with 85 percent or higher compliance to core standard levels of care as outlined by the American Heart/ American Stroke Association for 90 consecutive days.  "The Get With The Guidelines Stroke program has been a valuable tool for us to use to improve our stroke care.  We are proud to be a part of the American Heart Association's efforts to improve stroke treatment.  Being honored for excellent patient care is the best recognition a hospital can receive," said Dawn Becker, RN stroke program coordinator.  Hospitals also benefit from involvement with access to the most up-to-date research and scientific publications, professional education opportunities, clinical tools, patient education resources, staff support, performance feedback and national recognition for hospital team achievement.


Be Informed About Mental Health Crisis Resources in Lenoir County

Mental Health Crisis:

24/7 Crisis Services for Lenoir County are available by calling Eastpointe Access Center at 1-800-913-6109 or for TTY-888-819-5112.  Customer Service  Specialists will assist you in finding a crisis provider.

Mobile Crisis Teams are available 24 hours a day.  Professional counselors will speak with you and your family during a visit.  They have an average response time of 2 hours.  This service is provided by Easter Seals - UCP 800-913-6109.

The crisis center in Lenoir County is provided by, PORT Human Services, located at 2901 N. Heritage Street in Kinston.  252-233-2383.  Appointments are not needed for crisis assessment and referral services, Monday - Friday 8 a.m. to 5 p.m.


To be connected to a skilled, trained counselor at a crisis center in your area 24/7 call the National Suicide Prevention Lifeline at 1-800-273-TALK (8255)

The 24/7 National Suicide Prevention Lifeline Network for Lenoir County is provided by REAL Crisis Intervention by calling 252-758-4357 for free couseling and extensive referral services.

Call 911 if there is a medical or life threatening emergency.


Keep Your Employees Healthy!

Providing onsite flu vaccinations for your employees is one way to prevent absenteeism during the upcoming flu season. Schedule the UNC Lenoir Health Care corporate health nurses to come to your worksite and administer the vaccine to your employees while at work.  Contact Sonia Joyner, RN, MSN Corporate and Community Health coordinator at 252-522-7397 or to schedule your appointment today.  Costs include $25.00 for each flu vaccination ad fees associate with mileage costs and staff administration of vaccines.


Free Medication Wallet Card

Call the Minges Wellness Center at 252-522-7014 to get your free medication wallet cared and we can mail one directly to your home!  Keeping an up-to-date record of your medicines may help protect you from a mistake.

  • First, it helps you and your family remember all the medicines you are taking.  Next it helps your doctors, nurses, and pharmacists make sure that the medicines prescribed for you can be taken safely together.
  • A list also helps make sure that important medicines you take at home will be continued if you are hospitalized.
  • Finally, your medicine list will help your doctor determine if any illness or symptoms you experience could be related to the medicine you take.

Use a medication list or card to keep a record of all the medicines, vitamins, and dietary supplements or herbs you take.  Keep the list updated and share with your pharmacist and physician.  The medication wallet cards are free but limited to one per person.


Avoiding Holiday Hang-ups

This program is for people with diabetes and pre-diabetes.  Sandra will offer meal planning tips, exercise suggestions, and ideas on how you might deal with sickness and/or avoid sickness during the holidays.  All advice is designed to help you have an enjoyable Thanksgiving and Christmas.  For more information contact Sandra Midyette, RN, CDE, at 252-522-7616.


2016 Colorectal Cancer Screening Dates

This free clinic is for men & women age 40 and up who have never been screened for or had colorectal cancer. The clinic will be led by members of the WellAware team and the UNC Lenoir Gastro staff. Screening sponsored by the Lenoir Foundation. Call 252-522-7014 to complete the required registration.


HealthyLife Weigh 2016 series

This weight management program focuses on weight loss goals supported by healthier nutrition practices and increased physical activity.  It is ideal for the individual needing to lose 10-40 pounds, and at a stage of readiness where lifestyle changes can be made. Nutrition education is delivered in a 4 week program led by a registered dietitian in the Minges Wellness Center at Lenoir Memorial.  The program is a modified form of the national program, HealthyLife Weigh, and focuses on the necessary formula for permanent weight loss: balancing calorie intake from food and calorie output through physical activity.  We will assist you in making permanent lifestyle changes to help you get to and stay at a healthy body weight.  This is not a diet but a new way of incorporating positive eating and activity habits. Each series consists of 4 classes that cover portion control, nutrition, grocery shopping, and emotional eating.  Participants will receive 2 months membership in the Minges Wellness Center with an individual exercise plan developed with an exercise specialist. Required registration may be completed by calling 252-522-7014.  Cost is $150.  Dates and times: Jan 6,13,20, 27 @ 8:30 a.m., Feb, 8,15,22, & 29 @4:00 p.m., March 10,17,24 &31 @ 12:00 p.m., Apr 6,13,20 & 27 @ 4:00 p.m., May 3,10,17,24 @ 8:00 a.m., Jun 1,8,15 &22 @ 12:00 p.m., July 7,14,21 & 28 @ 4:00 p.m., Aug 10,17,24, & 31@ 8:30 p.m.,Sept 6,13,20 & 27 @ 12:00 p.m., Oct 5,12,19,26 @ 4:00 p.m. and Nov 8,15,22 & 29 @ 8:00 a.m.


Your Blood Pressure: Reaching the Target 2016 classes

A one hour basic hypertension educational class for anyone who has higher than normal blood pressure and needs to understand the condition better in order to have good blood pressure control.  Class size is limited and credit for attendance requires the participant to be present for the full session. Registration must be done by contacting Gail Carraway at 252-522-7014. Dates and Times - Jan 11 at 2 p.m., Feb 9 @ 10 a.m., March 7 @ 10 a.m., Apr 12 @ 10 a.m., May 24 @ 2 p.m., June 13 @ 2 p.m., July 13 @ 2 p.m., Aug 29 @ 10 a.m., Sept 14 @ 1 p.m., Oct 12 @ 1 p.m., Nov 9th @ 1 p.m. and Dec 7 @ 1 p.m.




Quit for Life Tobacco Cessation Program 2016 schedule

These 1 hour classes are limited in size and start promptly at the designated time.  You must be present for the entire session in order for it to be counted. Registration for each class must be done by contacting Gail Carraway at 252-522-7014.  All classes are on Thursdays and the cost is $25.